What are the check in and check out times? Check in is any time after 3pm, check out is by 10am.
Does the charge for extra guests apply to young children as well? Yes, we charge the same as they still use towels etc.
Does the charge for the stay include linen and cleaning? Yes these are all included in the charge for your stay, including bed linen and towels (one towel per person for the duration of your stay). The only linen that isn't included is the linen for the baby's cot, if you wish to use the cot please bring your own linen for it.
Are Coffee, Sugar and Tea provided? We do top these up each time we stay but if the previous guests have used them all then unfortunately we cannot guarantee they will be available so its best to ensure you bring your own in case.
What isn't included? Toiletries (shampoo, conditioner, toilet paper, cleaning products if needed), food.
Do we need to clean up after ourselves? We will clean after you leave but we do ask that you don't leave it to be too much of a mess and that any dishes that you use are emptied out of the dishwasher and put away and the BBQ is left clean. Just the same as if you are staying in a Motel.
Can we have extra guests in the house as long as they don't stay the night? We would ask that you don't have anyone else in the house without first checking with us. We have a strict no party policy and ask that you respect this.
Where is the password for the Wireless Internet? In Hannahs Bay Rotorua, New Zealand - It is located on the back of the modem in the kitchen area - near the microwave. In Apartment 801, 332 Lambton Quay Wellington, New Zealand - its located on the back of the modem in the sitting room by the TV.
How do we get access to the property? After you have paid for your stay we will send you further information on the property, then later on when you are due to arrive at the property please text approx. 24 hours before you are due to arrive to either 021494721 or 021737792 and we will provide you with the information you will require.
What do we need to do if we want to use the Spa pool (Hannahs Bay, Rotorua location only)? Please make sure the lid is securely locked down at all times when the pool is not in use and children are supervised at all times. Please make sure the water level is filled up to the line that says water level both when you are using the spa and when you leave (the hose is by the spa). Please ensure as you leave you leave the power turned on (do not switch off the switch at the back door marked spa).
What items for children and babies do you have available? Basic portable cot, High chair, Children's plates, cups and cutlery and a small selection of toys and books.